Refund and Return Policy
At Bin Haizen, we are committed to ensuring your satisfaction with every purchase. If you are not fully satisfied, please review our policy below:
Eligibility for Refunds
- Cash refunds are not available.
- Custom or personalized jewelry is non-refundable, unless there is a defect or error in the order.
- For size discrepancies or damaged products, we offer exchanges or a store coupon of equal value, which can be used immediately or at a later time.
Exchange Policy
- If the product is damaged, faulty, or differs from the image, Bin Haizen will cover the exchange.
- Items can only be exchanged if they are not used, all tags are intact, and packaging is in its original condition.
- If there is no issue from our end, customers must cover both delivery charges for the exchange.
- Exchanges must occur within 3 days of receipt.
Importanat Information
Please record a video while opening the parcel. If there is any damage or missing item, send us the video on WhatsApp +92 321 4418073. Without a video, we cannot process any claims.
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