Frequently Asked Questions
How do I place an order on your website?
Placing an order is straightforward. Simply browse our product selection, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment details.
What would the shipping charges be?
We are delighted to offer free nationwide delivery across Pakistan on orders exceeding 2,500 PKR. For orders below 2,500 PKR, a flat shipping fee of 150 PKR will be applied.
What payment methods do you accept?
We currently accept Cash on Delivery (COD).
Do you provide cash refunds for returns or cancellations?
Please note that we do not offer cash refunds. However, in cases of size issues (for bangles or rings) or damaged products, we are pleased to offer an exchange.
Does your company operate any physical retail stores?
Currently, we operate exclusively online.
How can I reach out to your customer service team?
You can reach our customer service team via email at info@binhaizen.com or on WhatsApp at +92 321 4418073.
What is the estimated delivery time for my order?
Your order will typically arrive within 5-7 business days via standard domestic shipping.
How can I check the status of my order?
Once your order ships, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.
The best quality in an exclusive design
Every detail counts – luxury jewelry, meticulously crafted for those who appreciate the finest things in life.
